Le produit de Pass4Test que vous choisissez vous met le pied sur la première marche du pic de l'Industrie IT, et vous serez plus proche de votre rêve. Les matériaux offerts par Pass4Test peut non seulement vous aider à réussir le test Avaya 132-S-712-2, mais encore vous aider à se renforcer les connaissances professionnelles. Le service de la mise à jour pendant un an est aussi gratuit pour vous.
Pass4Test peut offrir la facilité aux candidats qui préparent le test Avaya 132-S-712-2. Nombreux de candidats choisissent le Pass4Test à préparer le test et réussir finalement à la première fois. Les experts de Pass4Test sont expérimentés et spécialistes. Ils profitent leurs expériences riches et connaissances professionnelles à rechercher la Q&A Avaya 132-S-712-2 selon le résumé de test réel Avaya 132-S-712-2. Vous pouvez réussir le test à la première fois sans aucune doute.
Pass4Test est un catalyseur de votre succès de test Avaya 132-S-712-2. En visant la Certification de Avaya, la Q7A de Pass4Test avec beaucoup de recherches est lancée. Si vous travillez dur encore juste pour passer le test Avaya 132-S-712-2, la Q&A Avaya 132-S-712-2 est un bon choix pour vous.
Code d'Examen: 132-S-712-2
Nom d'Examen: Avaya (Specialist: Avaya Proactive Contact Solutions Design Elective Exam)
Questions et réponses: 62 Q&As
Nous assurons seulement le succès de test certification, mais encore la mise à jour est gratuite pour vous. Si vous ne pouvez pas passer le test, votre argent sera 100% rendu. Toutefois, cette possibilité n'est presque pas de se produire. Vous pouvez tout d'abord télécharger le démo gratuit pour prendre un essai.
132-S-712-2 Démo gratuit à télécharger: http://www.pass4test.fr/132-S-712-2.html
NO.1 Which tool is new to the Editor Application in the Avaya Proactive Contact Supervisor
software?
A.verification of jobs
B.record selection reports
C.messages files and scripts
D.IVR fields in record selections
Answer:C
Avaya 132-S-712-2 132-S-712-2 132-S-712-2 examen
NO.2 Your customer has a group of agents that handle clerical and other duties and who
handle calls only
when needed. A supervisor notifies these agents when they need to answer calls because
calls are
queueing or being abandoned. However, the response is often too late to be of much help
and the result
is many abandoned calls. Which Avaya Proactive Contact feature meets this customer's
needs?
A.Virtual Agent
B.Person to Person
C.Intelligent Call Blending
D.Native Voice & Data Transfer
Answer:B
Avaya 132-S-712-2 132-S-712-2 examen 132-S-712-2
NO.3 What is Update Time?
A.the time period that begins when the agent greets the customer and ends when the
customer hangs up
B.the time period that begins when the customer hangs up and ends when the agent
releases the
customer record
C.the time period that begins when the agent releases the customer record and ends when
the agent
receives the next call
D.the time period that begins when the customer first tells the agent pertinent information and
the agent
records it and ends when the agent releases the record
Answer:B
Avaya examen certification 132-S-712-2 132-S-712-2 examen 132-S-712-2 132-S-712-2 examen 132-S-712-2
NO.4 When using the Avaya Solution Designer tool, the License Quantity for Agent
Connections should be
equal to the total number of _____.
A.agents in a typical shift
B.simultaneous headset connections
C.inbound lines purchased by the customer
D.outbound lines purchased by the customer
Answer:B
Avaya examen certification 132-S-712-2 132-S-712-2 132-S-712-2 examen
NO.5 Which two telemarketing situations would merit greater than a 2:1 line to agent ratio?
(Choose two.)
A.using unconfirmed contact data
B.using one of the call blending solutions
C.using unsolicited calling lists (cold calling individuals)
D.calling customers with multiple contact numbers (home, business, etc.)
Answer:A C
Avaya examen 132-S-712-2 132-S-712-2 examen certification 132-S-712-2
NO.6 The Avaya Proactive Contact access server provides which two functions within the
system? (Choose
two.)
A.connects calls to agents
B.manages the internal LAN
C.serves as a dial-in point for access to the digital switch and CPU
D.is the interface that supervisors and agents use on their computers
Answer:B C
Avaya 132-S-712-2 examen 132-S-712-2 examen
NO.7 Your customer runs a collections call center. When an inbound call comes in, your
customer wants be
able to keep the customer from being called back on the outbound jobs if payment was
received on the
inbound call. Which feature automatically marks records as uncallable on outbound jobs if the
agent uses
a code indicating an inbound call resulted in a payment from the customer?
A.Do Not Call
B.Sales Verification
C.Generic Postupdate
D.Realtime Campaign Update
Answer:D
certification Avaya certification 132-S-712-2 132-S-712-2
NO.8 You are using the Avaya Solution Designer. What is the correct input on the ACD line
on the Predictive
Agent Blend software screen for an Avaya Proactive Contact System using Predictive Agent
Blending
with one ACD?
A.leave line blank
B.type in the number 1
C.leave line at the default (0)
D.type in the ACD brand name
Answer:C
Avaya certification 132-S-712-2 132-S-712-2 examen
NO.9 Which feature meets the needs of customers who want to run jobs that play messages
to both phones
answered by live customers and phones answered by answering machines?
A.Autowrap
B.Virtual Agent
C.Agent Blending
D.Managed Dialing
Answer:B
Avaya examen 132-S-712-2 132-S-712-2 132-S-712-2 certification 132-S-712-2
NO.10 Your customer has difficulty sorting through their current system's reports to give
supervisors
information that pertains only to their particular group. Which feature should in Avaya
Proactive Contact
meets the customer's need?
A.Shared Lists
B.Unit Work List
C.List Distribution
D.HierarchyManager
Answer:D
Avaya 132-S-712-2 132-S-712-2
Dans ce monde d'informatique, l'industrie IT est suivi par de plus en plus de ges. Dans ce domaine demandant beaucoup de techniques, il faut des Certificat à se preuver les techniques professionnelle. Les Certificats IT sont improtant pour un interviewé pendant un entretien. C'est pas facile à passer le test Avaya 132-S-712-2, donc c'est pourquoi beaucoup de professionnels qui choisissent ce Certificat pour se preuver.
没有评论:
发表评论