Pass4Test est un site web de vous offrir particulièrement les infos plus chaudes à propos de test Certification HDI HD0-100. Pour vous assurer à nous choisir, vous pouvez télécharger les Q&As partielles gratuites. Pass4Test vous promet un succès 100% du test HDI HD0-100.
Pour vous laisser savoir mieux que la Q&A HDI HD0-100 produit par Pass4Test est persuadante, le démo de Q&A HDI HD0-100 est gratuit à télécharger. Sous l'aide de Pass4Test, vous pouvez non seulement passer le test à la première fois, mais aussi économiser vos temps et efforts. Vous allez trouver les questions presque même que lesquels dans le test réel. C'est pourquoi tous les candidats peuvent réussir le test HDI HD0-100 sans aucune doute. C'est aussi un symbole d'un meilleur demain de votre carrière.
Code d'Examen: HD0-100
Nom d'Examen: HDI (Help Desk Analyst (HDA) )
Questions et réponses: 116 Q&As
Selon les anciens test HDI HD0-100, la Q&A offerte par Pass4Test est bien liée avec le test réel.
Dans l'Industrie IT, le certificat IT peut vous permet d'une space plus grande de se promouvoir. Généralement, la promotion de l'entreprise repose sur ce que vous avec la certification. Le Certificat HDI HD0-100 est bien autorisé. Avec le certificat HDI HD0-100, vous aurez une meilleure carrière dans le future. Vous pouvez télécharger tout d'abord la partie gratuite de Q&A HDI HD0-100.
Passer le test HDI HD0-100, obtenir le Passport peut améliorer la perspective de votre carrière et vous apporter plus de chances à développer votre boulot. Pass4Test est un site très convenable pour les candidats de test Certification HDI HD0-100. Ce site peut offrir les informations plus nouvelles et aussi provider les bonnes chances à se former davantage. Ce sont les points essentiels pour votre succès de test Certification HDI HD0-100.
HD0-100 Démo gratuit à télécharger: http://www.pass4test.fr/HD0-100.html
NO.1 Which three approached help create a positive business reputation? (Choose three.)
A. When you hear complaints about your organization, change the subject
B. Have a good attitude and never speak negatively about you organization
C. See what you can do to assist any co-worker who is unhappy or experiencing
problems
D. Try to have a positive and memorable effect on every person you communicate with
each day
Answer: B, C, D
HDI examen HD0-100 certification HD0-100 HD0-100 examen certification HD0-100
NO.2 What two considerations need to be made when sharing workspace? (Choose two.)
A. Maintain a clean environment
B. Discretion and courtesy when decorating
C. Share only with persons with similar likes/dislikes
D. None, each person needs to take care of it themselves
Answer: A, B
HDI HD0-100 HD0-100 HD0-100 examen HD0-100 examen
NO.3 DRAG DROP
Place the network terms that are most related to one another and that provide
similar functionality next to each other.
Answer: .
NO.4 For which two reasons is it important to have documented processes and
procedures? (Choose two.)
A. Ensures consistent service
B. Identifies areas out of policy
C. Promotes adherence to policies
D. Justification for not meeting customer expectations
Answer: A, C
certification HDI HD0-100 certification HD0-100 HD0-100 examen HD0-100
NO.5 Companies typically restrict access to which three types of data? (Choose three.)
A. Office location
B. Personnel records
C. Payroll information
D. Proprietary information
Answer: B, C, D
HDI examen HD0-100 examen certification HD0-100
NO.6 What is the key benefit of a positive work environment?
A. Diversification of skill sets is minimized
B. Rapport among team members is increased
C. The need for recognition of individual effort is minimized
D. Management involvement is separated from individual involvement
Answer: D
HDI examen HD0-100 HD0-100 HD0-100
NO.7 Which two are typically the fastest methods to send a message to all help desk
personnel? (Choose two.)
A. E-mail
B. Voice mail
C. Short text messaging
D. Broadcast messaging
Answer: A, C
HDI certification HD0-100 certification HD0-100 HD0-100 examen
NO.8 Which three media can be used to conduct surveys? (Choose three.)
A. E-mail
B. The Internet
C. A suggestion box
D. Personal interviews
Answer: A, C, D
certification HDI HD0-100 certification HD0-100 certification HD0-100
NO.9 What should you do to assess A customer level of knowledge?
A. Ask open questions
B. Ask closed questions
C. Provide more detailed explanations
D. Assume the customer has a basic level of knowledge
Answer: B
HDI HD0-100 examen HD0-100 examen
NO.10 Who is responsible for maintaining a working environment conductive to effective
inter-departmental relationships.
A. Everyone
B. Human resources
C. Department managers
D. Executive management
Answer: C
HDI certification HD0-100 HD0-100 HD0-100
NO.11 What is a key benefit of a knowledge-base system?
A. Increase call volume
B. Saves time and money
C. Decreases network traffic
D. Requires lower maintance
Answer: B
HDI HD0-100 HD0-100 HD0-100 certification HD0-100
NO.12 Which question allows you to determine whether or not your customer is logged on
to the network?
A. What is your login ID?
B. Can you access e-mail?
C. Are you logged on to the network?
D. Which drives are displayed on your computer?
Answer: D
certification HDI HD0-100 certification HD0-100 HD0-100
NO.13 Which two techniques are used to match a caller's style? (Choose two.)
A. Style
B. Restating
C. Vocabulary
D. Paraphrasing
Answer: A, C
HDI examen HD0-100 HD0-100 certification HD0-100 HD0-100 examen
NO.14 Which two are the primary purpose of an annual (periodic) survey? (Choose two.)
A. Determine management bonuses
B. Identify changes to products, services and processes
C. Measure performance of individual analysts at the help desk
D. Evaluate customer satisfaction with products, services and personnel
Answer: B, D
certification HDI HD0-100 HD0-100
NO.15 Which two are characteristics of unsuccessful teams? (Choose two.)
A. Independence
B. Lack objectives
C. Lack of ownership
D. Good team morale
Answer: B, C
certification HDI HD0-100 HD0-100 examen HD0-100 HD0-100
NO.16 A customer calls the support centre and describes a problem. The analyst is not
certain what the problem is. What is the appropriate strategy for eliciting the
information a second time?
A. Begin troubleshooting
B. Transfer the call to a more experienced analyst
C. Ask the customer to repeat the problem back to you
D. Repeat back to the customer what you thought you heard
Answer: D
HDI HD0-100 examen HD0-100 examen
NO.17 Which two are characteristics of an organization with good inter-departmental
relationships? (Choose two.)
A. High employee morale
B. Low employee turnover
C. Low superior-to-subordinate interaction
D. Low turnover rate between organisations
Answer: A, B
HDI examen HD0-100 HD0-100 certification HD0-100
NO.18 A customer calls with a printing problem. You start the troubleshooting process by
asking some simple questions. The customer admits that this is his first time using a
computer.
Which three questions should be used to obtain necessary information to solve the
problem? (Choose three.)
A. Ask the customer if he is the only one who can print to this server
B. Ask the customer if a start button or disk icon appears on the screen
C. Ask the customer if he has experienced any problems recently with any other
applications
D. Guide the customer through checking the printer connection and making sure the
power is turned on
Answer: A, B, D
HDI HD0-100 HD0-100
NO.19 You have little or no expertise with a product. While speaking in a confident tone,
what should you do to provide effective support?
A. Escalate to a manager to reassign the call
B. Determine priority/severity and collect/document the appropriate information
C. Set a call back time and tell the customer you will review the call with an expert
D. Inform the customer of the product limitations you are aware of, but assure them they
will receive support
Answer: B
HDI HD0-100 certification HD0-100 HD0-100
NO.20 Which metric indicates how often A customer may need a follow-up call to achieve
resolution?
A. Capture rate
B. Abandon rate
C. Call return rate
D. First call resolution rate
Answer: D
certification HDI HD0-100 certification HD0-100 HD0-100
Ajoutez le produit de Pass4Test au panier, vous pouvez participer le test avec une 100% confiance. Bénéficiez du succès de test HDI HD0-100 par une seule fois, vous n'aurez pas aucune raison à refuser.
没有评论:
发表评论