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Code d'Examen: BCP-221
Nom d'Examen: BlackBerry (supporting BlackBerry Devices/Enterprise version 5.0)
Questions et réponses: 104 Q&As

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NO.1 A BlackBerry device user is trying to synchronize personal data and is receiving the following error: No
applications configured for synchronization What might cause this error? (Choose one.)
A. The user MAPI profile is corrupt
B. Other synchronization software on the user computer has caused a conflict
C. The Synchronize application has not been installed in BlackBerry Desktop Manager
D. The user has not run through the configuration steps for the Synchronize application
E. Duplicate items in the user registry have caused a conflict
Answer: D

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NO.2 Which three of the following steps can be taken to secure a BlackBerry device remotely if it has been
activated on a BlackBerry Enterprise Server? (Choose three.).
A. Reset the password and lock the BlackBerry device
B. Apply a more restrictive IT policy
C. Send a 911 notification to the service provider with the BlackBerry device PIN from the
BlackBerry Enterprise Server
D. Push disabled service books to the BlackBerry device
E. Perform a remote security wipe and disable the BlackBerry device
Answer: A,B,E

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NO.3 Which of the following components must be selected during a custom install of BlackBerry Desktop
Software for S/MIME and Wi-Fi support? (Choose one.)
A. S/MIME Support Package
B. BlackBerry device software
C. BlackBerry Security support package
D. Certificate Synchronization
E. BlackBerry advanced networking support
Answer: D

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NO.4 Which two files are generated by the BlackBerry Desktop Manager during synchronization with
advanced logging enabled? (Choose two.)
A. Dmtrace.log
B. Jvm.log
C. Tiff.log
D. Pttrace.log
E. Sync.log
Answer: C,D

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NO.5 Which three of the following steps occur during the wireless enterprise activation process? (Choose
three.)
A. Service books are sent to the BlackBerry device from the BlackBerry Enterprise Server
B. The BlackBerry device reboots after it has finished synchronizing all organizer data (PIM) items
C. An encryption key is negotiated between the BlackBerry Enterprise Server and BlackBerry device
D. The BlackBerry Enterprise Server populates the PIN number of the BlackBerry device in the
BlackBerry Administration Service
E. The BlackBerry device must be connected to the user computer to complete the last stage of the
wireless enterprise activation process
Answer: A,C,D

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NO.6 .When performing a backup of the BlackBerry device using the backup and restore tool in BlackBerry
Desktop Manager, what is the file extension of the backup file that is created? (Choose one.)
A. .bak
B. .sav
C. .ipd
D. .fil
E. .tmp
Answer: C

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NO.7 A BlackBerry device user notices email messages are being randomly deleted from the BlackBerry
device only days after receiving them. The user is not active on a BlackBerry Enterprise Server and does
not use BlackBerry Desktop Manager to synchronize with the messaging client. What are two possible
reasons the user email messages are being deleted? (Choose two.)
A. The email messages database is corrupt
B. The BlackBerry device user does not have sufficient network coverage
C. The BlackBerry device is in a low memory state
D. The hosted mailbox has reached its storage limit
E. The email messages are being automatically filed and hidden
Answer: A,C

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NO.8 A BlackBerry device user filtered message count in the BlackBerry Administration Service is increasing
and no email messages are being forwarded to the BlackBerry device. Which of the following may be the
cause of this? (Choose one.)
A. The user does not have sufficient wireless coverage
B. The BlackBerry device setting for f no filters apply, send email to handheld is set to No The
BlackBerry device setting for if no filters apply, send email to handheld is set to No
C. The user has not been provisioned for Enterprise services
D. The user mail client rules/policies are interfering with message delivery Theuser mail client
rules/policies are interfering with message delivery
E. The service books on the BlackBerry device are corrupt
Answer: B

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NO.9 Which two of the following are types of searches that can be performed in the BTSC? (Choose two.)
A. Targeted
B. Software assisted
C. Boolean
D. Natural Language
E. Choice Focused
Answer: C,D

BlackBerry   BCP-221   BCP-221   BCP-221

NO.10 Which two of the following media card settings on the BlackBerry device need to be turned on to copy
files between Windows Explorer and the media card? (Choose two.)
A. Media Card Support
B. USB Flash Drive Bypass Mode
C. Mass Storage Mode Support
D. USB Dongle Support
E. Auto Enable Mass Storage Mode When Connected
Answer: A,C

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NO.11 A BlackBerry device user activates with an incorrect password. What error message will be displayed
on the BlackBerry device? (Choose one.)
A. Incorrect password. Please try again.
B. An error has occurred. Please contact your system administrator.
C. Invalid email address or password.
D. Error.
E. Invalid login credentials.
Answer: B

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NO.12 Which of the following will resolve a VM 517 error (Choose one.)Which of the following will resolve a
VM 517 error (Choose one.)
A. Removing and re-inserting the BlackBerry device battery
B. Performing a security wipe
C. Setting appropriate content store permissions
D. Reinstalling the BlackBerry Device Software using the application loader tool
E. Removing and re-seating the BlackBerry device SIM Card Removing and re-seating the BlackBerry
device SIM Card
Answer: D

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NO.13 A BlackBerry device user does not possess an organizer application like Microsoft Outlook. Which
translator will work for them to obtain a copy of their contacts and calendar on the computer with
BlackBerry Desktop Manager? (Choose one.)
A. Plain Text
B. ASCII text
C. CSV
D. Notepad
E. Wordpad
Answer: B

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NO.14 Since upgrading the BlackBerry Device Software, a BlackBerry device user is reporting that custom
audio notifications are no longer configured. Which two of the following options may resolve the issue?
(Choose two.)
A. Synchronize using BlackBerry Desktop Manager to import any pre-existing custom audio profiles
B. Create a new Audio Profile in BlackBerry Desktop Manager Media Manager and import it with the
application loader tool
C. Manually recreate the lost notifications in the Profiles application of the BlackBerry device
D. If a backup file was created in BlackBerry Desktop Manager, restoring the Options database will
restore custom profiles
E. Download new ring tone content from the service provider and install using the BlackBerry Browser
Answer: C,D

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NO.15 By default, which three of the following options will delete all the user data on a BlackBerry device?
(Choose three.)
A. Enter incorrect password 10 times
B. Use the Wipe command in BlackBerry Device Manager
C. Choose Wipe Handheld from general options in security settings
D. Uninstall any application from the Application Permissions menu
E. Use the application loader tool to install new BlackBerry device software
Answer: A,C,E

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NO.16 A user wants to connect a BlackBerry device to BlackBerry Desktop Manager using Bluetooth to
synchronize. Which of the following are requirements? (Choose one.)
A. The computer must be running the Bluetooth software from the manufacturer of the Bluetooth adapter
B. The BlackBerry Bluetooth to USB driver must be installed on the computer
C. The BlackBerry device must have the Wireless Bypass service enabled
D. The BlackBerry device must have the Bluetooth Sync service enabled
E. The computer and the BlackBerry Device must have line of sight of each other
Answer: C

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NO.17 If the BlackBerry device is displaying a lower case edge connection status, which two of the following
actions can a BlackBerry device user perform on the BlackBerry device? (Choose two.)
A. Browse the Internet
B. Send or receive email messages
C. Send or receive SMS messages
D. Send or receive PIN messages
E. Make or receive phone calls
Answer: C,E

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NO.18 Which two of the following processes can determine the current build version of BlackBerry Desktop
Manager that is installed? (Choose two.)
A. Right click the BlackBerry Desktop Manager icon on the desktop and review properties
B. Open BlackBerry Desktop Manager > Help > About Desktop Manager
C. Launch the BlackBerry Desktop Manager application and look at the title bar at the top of the
application
D. Open Control panel > Add / remove programs > Select Desktop Manager and choose lick here for
support info in Windows
E. Look on the BlackBerry Desktop Manager CD
Answer: B,D

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NO.19 What happens after the BlackBerry device user has entered the enterprise activation information and
selects Activate on the BlackBerry device? (Choose one.)
A. The BlackBerry Dispatcher Service contacts the BlackBerry device over the wireless network and
negotiates an encryption key
B. The BlackBerry device submits an ETP.DAT email message directly to the BlackBerry
Enterprise Server
C. The BlackBerry device submits the enterprise activation data to the wireless network
D. The system administrator of the BlackBerry Enterprise Server will receive a request to activate, which
can either be accepted or denied
E. The BlackBerry device service books are verified by the BlackBerry Enterprise Server
Answer: C

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NO.20 What is taking place at the Verifying Encryption stage of the wireless enterprise activation process?
(Choose one.)
A. The BlackBerry device and BlackBerry Enterprise Server are negotiating a master encryption key
B. All personal information on the BlackBerry device is being compressed, encrypted and sent over the
wireless network to the BlackBerry
Enterprise Server
C. All settings on the BlackBerry device are being verified by the BlackBerry Enterprise Server for security
considerations
D. The BlackBerry Enterprise Server is sending service book information to the BlackBerry device
E. The BlackBerry device is scanning the BlackBerry Enterprise Server settings for security
considerations
Answer: E

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Code d'Examen: BCP-520
Nom d'Examen: BlackBerry (Integrating the BlackBerry MVS Solution)
Questions et réponses: 110 Q&As

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NO.1 What is the maximum round trip ping time supported between Cisco Unified Communications Manager
and the BlackBerry MVS Session Manager? (Choose one.)
A. 40 milliseconds
B. 80 milliseconds
C. 120 milliseconds
D. 240 milliseconds
E. 480 milliseconds
Answer: D

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NO.2 What is the primary function of the BlackBerry Dispatcher in the BlackBerry MVS Solution? (Choose
one.)
A. It compresses and encrypts all data that BlackBerry devices send and receive. The BlackBerry
Dispatcher sends the data through the BlackBerry Router to the BlackBerry MVS Session
Manager.
B. It compresses and encrypts all data that BlackBerry devices send and receive. The BlackBerry
Dispatcher sends the data through the BlackBerry Router, to and from the wireless network.
C. It compresses and encrypts all data that BlackBerry devices send and receive. The BlackBerry
Dispatcher sends the data through the media gateway, to and from the wireless network.
D. It compresses and encrypts RTP traffic that BlackBerry devices send and receive. The
BlackBerry Dispatcher sends the data through the media gateway, to and from the wireless network.
E. It compresses and encrypts RTP traffic that BlackBerry devices send and receive. The
BlackBerry Dispatcher sends the data through the BlackBerry Router, to and from the wireless network.
Answer: B

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NO.3 On a planning call with a customer, the Windows account requirements for the BlackBerry MVS
installation are discussed. The customer says that the BlackBerry MVS account sounds similar to the
BlackBerry Enterprise Server ESadmin account. The customer asks if this account can be used for
BlackBerry MVS. What is the appropriate response to this query? (Choose one.)
A. This account can be used since it meets the requirements of the Windows account for
BlackBerry MVS.
B. This account cannot be used at the risk of causing issues with the BlackBerry Enterprise Server.
C. The permissions appear similar but are not. TheBESadmin account cannot be used.
D. The BESadmin account must be used since the BlackBerry MVS installation sets up the connection to
the BlackBerry Enterprise Server.
Answer: A

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NO.4 What allows a BlackBerry device to differentiate between an inbound call to the mobile number and an
inbound call to the work number? (Choose one.)
A. The BlackBerry MVS Client is programmed to recognize calls from a specific DID that the PBX uses to
indicate an enterprise call
B. The BlackBerry Enterprise Server notifies the BlackBerry device user with an email message
C. An indicator isprepended to the ANI that is sent by the PBX to the BlackBerry device
D. The BlackBerry MVS Session Manager sends a SIP message to the BlackBerry MVS client to indicate
that a work call has been initiated
E. Calls to the mobile number use a different ring sequence
Answer: A

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NO.5 When a BlackBerry device is connected to a network, which BlackBerry MVS diagnostic tool should
the BlackBerry MVS user use to determine the SSID of that network? (Choose one.)
A. BlackBerry MVS Provisioning Report
B. Manage Connections Service status
C. BlackBerry MVS Unified Diagnostic Report
D. BlackBerry MVS Server MVS Session Managerlog
E. BlackBerry device Connection Logging
Answer: B

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NO.6 An organization has a hunt group that is configured in the PBX with multiple outgoing trunks. Each
trunk is assigned a unique Caller Identification Number. Where must each Caller Identification Number be
added to ensure that PBX-initiated calling will work? (Choose one.)
A. The MVS locations field in the BlackBerry MVS Console
B. The BlackBerry MVS Client on the BlackBerry device
C. The BlackBerry MVS Session Manager in the BlackBerry MVS Console
D. The BlackBerry MVS Telephony Connector in the BlackBerry MVS Console
Answer: D

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NO.7 Which type of database authentication is required if BlackBerry MVS is installed on a different Microsoft
Windows domain than the BlackBerry Enterprise Server? (Choose one.)
A. Microsoft Windows authentication
B. Microsoft SQL Server authentication
C. Authentication set todb_owner
D. Trusted authentication
Answer: B

BlackBerry   BCP-520   BCP-520

NO.8 What allows a BlackBerry device to be added as a valid BlackBerry device to a BlackBerry MVS user
DN in a Cisco Unified Communications Manager environment? (Choose one.)
A. Enabling KPML
B. Assigning the MVS user a 10 digit DID/DDI
C. Installing the COP file and rebooting the PBX
D. Configuring CSS for BlackBerry device-initiated calling
E. Setting the call direction for PBX-initiated calls in a MVS user class of service
Answer: C

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NO.9 Which service book is required by the BlackBerry MVS Client to function properly? (Choose one.)
A. Desktop [VoIP]
B. Desktop [MVSSIP]
C. Desktop [BBMVS]
D. Desktop [BBSIP]
Answer: D

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NO.10 Which logging level in the BlackBerry Mobile Voice System Configuration tool logs the SIP messages
between the BlackBerry MVS Server and PBX? (Choose one.)
A. Info
B. Severe
C. Warning
D. Finer
E. Finest
Answer: E

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NO.11 What happens during an active BlackBerry MVS call when a failover is initiated by the BlackBerry MVS
Console? (Choose one.)
A. Active BlackBerry MVS Wi-Fi calls are preserved
B. Active BlackBerry MVS Voice over Mobile calls are preserved
C. All Active BlackBerry MVS calls are dropped without notification
D. All Active BlackBerry MVS calls are preserved
E. All Active BlackBerry MVS calls are dropped after the notification tone
Answer: D

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NO.12 DRAG DROP
Click the Task button to open this item. Once you have completed this item and have selected Done, you
may click Next to proceed to the next item.
Answer:

NO.13 Which BlackBerry MVS Session Manager configuration setting is required in order for BlackBerry
device-initiated calling to work? (Choose one.)
A. Configure a unique SIP IP address
B. Configure BlackBerry MVS for High Availability
C. Add a unique DID/DDI number to each BlackBerry MVS Session Manager
D. Add a unique BlackBerry MVS Telephony Connector Caller Identification Number
Answer: C

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NO.14 The following is a sample of which type of log file? (Choose one.)
A. BlackBerry MVS Session Manager (BBSM)
B. BlackBerry MVS SIP (BBSIP)
C. BlackBerry MVS Call Detail Record (CDR)
D. BlackBerry Dispatcher (DISP)
E. BlackBerry Router (ROUT)
Answer: A

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NO.15 Which three processes make use of the SIP Trunk? (Choose three.)
A. BlackBerry MVS Client registration
B. Mobile Call initiation using voice over mobile
C. Mid-call features such as transfer and hold
D. BlackBerry device-initiated call authentication
E. Wi-Fi profile authentication
Answer: B,C,D

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NO.16 What are three functions of the SIP Line connection between the BlackBerry MVS Session Manager
and the PBX? (Choose three.)
A. Registering BlackBerry MVS users with the PBX
B. Communicating Call setup messages
C. Reporting on the health of the BlackBerry MVS Session Manager
D. Exchanging KPML messages
E. Performing PBX directory lookups
Answer: A,B,D

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NO.17 How many SIP Trunks are required in Cisco Unified Communications Manager when configuring
BlackBerry MVS for high availability? (Choose one.)
A. Two SIP Trunks are required for the two BlackBerry MVS Session Managers and one SIP Trunk for the
BlackBerry MVS Console
B. Four SIP Trunks are required for the two BlackBerry MVS Session Managers
C. Two SIP Trunks are required between the two BlackBerry MVS Session Managers and two SIP
Trunks for the BlackBerry MVS Console
D. Two SIP Trunks are required for the two BlackBerry MVS Session Managers
Answer: D

BlackBerry   BCP-520   BCP-520 examen

NO.18 For BlackBerry devices that operate on CDMA networks, which Voice over Mobile call direction offers
the optimal performance and reliability? (Choose one.)
A. BlackBerry device-initiated
B. SIP Line
C. SIP Trunk
D. PBX-initiated
E. Voice over Wi-Fi
Answer: A

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NO.19 What is the purpose of the line port in the BlackBerry MVS Telephony Connector configuration?
(Choose one.)
A. To allow the BlackBerry MVS Session Manager to receive BlackBerry-initiated calls from the SIP Line
on the PBX
B. To allow the BlackBerry MVS to forward calls using the SIP Line on the PBX to the mobile number of
the BlackBerry device
C. To allow BlackBerry MVS to initiate calls using the SIP Line on the PBX to the mobile number of the
BlackBerry device
D. To allow BlackBerry MVS Clients to register as a BlackBerry MVS Client on the PBX using the SIP Line
Answer: D

BlackBerry   certification BCP-520   BCP-520

NO.20 For BlackBerry devices that operate on GSM networks, which Voice over Mobile call direction offers
optimal performance and reliability? (Choose one.)
A. BlackBerry device-initiated
B. SIP Line
C. SIP Trunk
D. PBX-initiated
E. Voice over Wi-Fi
Answer: D

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Code d'Examen: BCP-340
Nom d'Examen: BlackBerry (Support. BB 10 Devices & BB Device Svc. in Enterprise Envir)
Questions et réponses: 100 Q&As

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NO.1 Which option best describes how to add a user to a BlackBerry Device Service (BDS) domain?
A. Login to BlackBerry Administration Console and click on "create a user" enter the user's full name
in the "Directory Display Name" field and click on "create a user with activation password"
B. Login to BlackBerry Administration Console and click on "create a user", enter the user's full
name in the "Directory Display Name" field and click on "create a user without activation password"
C. Login to BlackBerry Administration Console and click on "create a user" enter the user's email
address in the "Email Address" field and click on "create a user with generating activation password"
D. Login to BlackBerry Administration Console and click on "create a user", enter the user's email
address in the "Email Address" field and click on "create a user without activation password"
Answer: D

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NO.2 A new user in the company would like to use BlackBerry Web Desktop Manager to activate
and manage their device. What is the first step?
A. Create a BlackBerry Enabled account for them on the server
B. Set a password for the user
C. Generate an Enterprise Activation password
D. Create a BlackBerry Web Desktop Manager password for the user
Answer: A

BlackBerry examen   BCP-340   BCP-340

NO.3 The BlackBerry Administration Service does which of the following?
A. Provides a secure connection between the device and the server
B. Maintains a connection with the BlackBerry Infrastructure
C. Communicates commands, IT policies, and profiles to the device
D. Manages the user accounts and devices
Answer: D

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NO.4 If users wish to perform a wired activation, which browser(s) is/are supported?
A. Windows Internet Explorer 8.0 and 9.0 (32-bit)
B. Windows Internet Explorer 8.0 and 9.0 (32-bit) or Safari 5 for Mac or later
C. Windows Internet Explorer 8.0 and 9.0 (32-bit) or Mozilla Firefox 10 or later
D. Windows Internet Explorer 8.0 and 9.0 (32-bit) or Google Chrome 12 or later
Answer: A

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NO.5 When searching for users with a specific software configuration assigned, the following
message is displayed: "The BlackBerry Administration Service cannot find the records you were
looking for. Verify the search criteria you specified and try again." What is the MOST likely cause and
corrective action to take?
A. The search modules threw an exception; log out and try the search again.
B. The search resulted in no matches; make sure search terms are valid and try again if the result
was unexpected.
C. The search was not able to connect to the configuration database to submit the search; verify
connectivity to the database server and try again.
D. The search module did not understand the criteria; make sure search terms are valid and try
again.
Answer: B

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NO.6 A device establishes connection against the BlackBerry environment by creating an
A. HTTP connection over Wi-Fi.
B. HTTP connection over Wi-Fi VPN, or IPPP .
C. SSL connection over Wi-Fi.
D. SSL connection over Wi-Fi, VPN, or IPPP .
Answer: D

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NO.7 A user requests an immediate password to activate a BlackBerry device but the user is not
found in the server by searching Administration Service, What should be done next?
A. Perform a quick user search to find the user
B. Add the user to the Activation Password group
C. Assign the Activation Password Software Configuration to the user
D. Create a BlackBerry enabled user with an activation password
Answer: D

BlackBerry   BCP-340   certification BCP-340   BCP-340

NO.8 What functions are available when a device has been enrolled under the BlackBerry Protect
program?
A. View Location, Play Sound, Display a Message, Lock Device, or Wipe Device
B. View Location, Play Sound, Display a Message, Lock Device, or change BBID password
C. View Location, Play Sound, Display a Message, Rename Device, or Lock Device
D. View Location, Play Sound, Display a Message, Lock Device, or change the device PIN
Answer: A

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NO.9 What administrative tasks can be performed using the BlackBerry Web Desktop Manager
Option?
A. Setup an enterprise activation password, specify a new password and lock a device and assign a
new device to a user account.
B. Setup an enterprise activation password, specify a new password and lock a device, delete all
device data and deactivate a device and assign a new device to a user account.
C. Setup an enterprise activation password, specify a new password and lock a device, delete all
device data and deactivate a device, assign a new device to a user account, send a PIN message to
the administrator.
D. Setup an enterprise activation password and assign a new device to a user account.
Answer: B

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NO.10 Which three components are used to contact a device?
A. BlackBerry Router, BlackBerry Dispatcher, and BlackBerry Web Desktop Manager
B. BlackBerry Router, BlackBerry Management Web Service, and BlackBerry Web Desktop Manager
C. BlackBerry Dispatcher, BlackBerry Enterprise Management Web Service, and BlackBerry Web
Desktop Manager
D. BlackBerry Dispatcher, BlackBerry Administration Service, and BlackBerry Web Desktop Manager
Answer: C

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Code d'Examen: BCP-221
Nom d'Examen: BlackBerry (supporting BlackBerry Devices/Enterprise version 5.0)
Questions et réponses: 104 Q&As

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NO.1 Since upgrading the BlackBerry Device Software, a BlackBerry device user is reporting that custom
audio notifications are no longer configured. Which two of the following options may resolve the issue?
(Choose two.)
A. Synchronize using BlackBerry Desktop Manager to import any pre-existing custom audio profiles
B. Create a new Audio Profile in BlackBerry Desktop Manager Media Manager and import it with the
application loader tool
C. Manually recreate the lost notifications in the Profiles application of the BlackBerry device
D. If a backup file was created in BlackBerry Desktop Manager, restoring the Options database will
restore custom profiles
E. Download new ring tone content from the service provider and install using the BlackBerry Browser
Answer: C,D

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NO.2 Which three of the following steps occur during the wireless enterprise activation process? (Choose
three.)
A. Service books are sent to the BlackBerry device from the BlackBerry Enterprise Server
B. The BlackBerry device reboots after it has finished synchronizing all organizer data (PIM) items
C. An encryption key is negotiated between the BlackBerry Enterprise Server and BlackBerry device
D. The BlackBerry Enterprise Server populates the PIN number of the BlackBerry device in the
BlackBerry Administration Service
E. The BlackBerry device must be connected to the user computer to complete the last stage of the
wireless enterprise activation process
Answer: A,C,D

BlackBerry examen   BCP-221   BCP-221 examen   BCP-221

NO.3 .When performing a backup of the BlackBerry device using the backup and restore tool in BlackBerry
Desktop Manager, what is the file extension of the backup file that is created? (Choose one.)
A. .bak
B. .sav
C. .ipd
D. .fil
E. .tmp
Answer: C

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NO.4 A BlackBerry device user is trying to synchronize personal data and is receiving the following error: No
applications configured for synchronization What might cause this error? (Choose one.)
A. The user MAPI profile is corrupt
B. Other synchronization software on the user computer has caused a conflict
C. The Synchronize application has not been installed in BlackBerry Desktop Manager
D. The user has not run through the configuration steps for the Synchronize application
E. Duplicate items in the user registry have caused a conflict
Answer: D

certification BlackBerry   BCP-221   BCP-221   BCP-221

NO.5 Which two of the following are types of searches that can be performed in the BTSC? (Choose two.)
A. Targeted
B. Software assisted
C. Boolean
D. Natural Language
E. Choice Focused
Answer: C,D

BlackBerry   BCP-221 examen   BCP-221

NO.6 Which two of the following processes can determine the current build version of BlackBerry Desktop
Manager that is installed? (Choose two.)
A. Right click the BlackBerry Desktop Manager icon on the desktop and review properties
B. Open BlackBerry Desktop Manager > Help > About Desktop Manager
C. Launch the BlackBerry Desktop Manager application and look at the title bar at the top of the
application
D. Open Control panel > Add / remove programs > Select Desktop Manager and choose lick here for
support info in Windows
E. Look on the BlackBerry Desktop Manager CD
Answer: B,D

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NO.7 Which two files are generated by the BlackBerry Desktop Manager during synchronization with
advanced logging enabled? (Choose two.)
A. Dmtrace.log
B. Jvm.log
C. Tiff.log
D. Pttrace.log
E. Sync.log
Answer: C,D

BlackBerry   BCP-221 examen   certification BCP-221

NO.8 Which two of the following media card settings on the BlackBerry device need to be turned on to copy
files between Windows Explorer and the media card? (Choose two.)
A. Media Card Support
B. USB Flash Drive Bypass Mode
C. Mass Storage Mode Support
D. USB Dongle Support
E. Auto Enable Mass Storage Mode When Connected
Answer: A,C

BlackBerry examen   BCP-221 examen   BCP-221 examen

NO.9 A user wants to connect a BlackBerry device to BlackBerry Desktop Manager using Bluetooth to
synchronize. Which of the following are requirements? (Choose one.)
A. The computer must be running the Bluetooth software from the manufacturer of the Bluetooth adapter
B. The BlackBerry Bluetooth to USB driver must be installed on the computer
C. The BlackBerry device must have the Wireless Bypass service enabled
D. The BlackBerry device must have the Bluetooth Sync service enabled
E. The computer and the BlackBerry Device must have line of sight of each other
Answer: C

BlackBerry   certification BCP-221   certification BCP-221

NO.10 If the BlackBerry device is displaying a lower case edge connection status, which two of the following
actions can a BlackBerry device user perform on the BlackBerry device? (Choose two.)
A. Browse the Internet
B. Send or receive email messages
C. Send or receive SMS messages
D. Send or receive PIN messages
E. Make or receive phone calls
Answer: C,E

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NO.11 A BlackBerry device user notices email messages are being randomly deleted from the BlackBerry
device only days after receiving them. The user is not active on a BlackBerry Enterprise Server and does
not use BlackBerry Desktop Manager to synchronize with the messaging client. What are two possible
reasons the user email messages are being deleted? (Choose two.)
A. The email messages database is corrupt
B. The BlackBerry device user does not have sufficient network coverage
C. The BlackBerry device is in a low memory state
D. The hosted mailbox has reached its storage limit
E. The email messages are being automatically filed and hidden
Answer: A,C

BlackBerry   BCP-221   BCP-221   BCP-221   BCP-221

NO.12 What happens after the BlackBerry device user has entered the enterprise activation information and
selects Activate on the BlackBerry device? (Choose one.)
A. The BlackBerry Dispatcher Service contacts the BlackBerry device over the wireless network and
negotiates an encryption key
B. The BlackBerry device submits an ETP.DAT email message directly to the BlackBerry
Enterprise Server
C. The BlackBerry device submits the enterprise activation data to the wireless network
D. The system administrator of the BlackBerry Enterprise Server will receive a request to activate, which
can either be accepted or denied
E. The BlackBerry device service books are verified by the BlackBerry Enterprise Server
Answer: C

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NO.13 A BlackBerry device user does not possess an organizer application like Microsoft Outlook. Which
translator will work for them to obtain a copy of their contacts and calendar on the computer with
BlackBerry Desktop Manager? (Choose one.)
A. Plain Text
B. ASCII text
C. CSV
D. Notepad
E. Wordpad
Answer: B

BlackBerry   BCP-221   certification BCP-221   BCP-221 examen

NO.14 By default, which three of the following options will delete all the user data on a BlackBerry device?
(Choose three.)
A. Enter incorrect password 10 times
B. Use the Wipe command in BlackBerry Device Manager
C. Choose Wipe Handheld from general options in security settings
D. Uninstall any application from the Application Permissions menu
E. Use the application loader tool to install new BlackBerry device software
Answer: A,C,E

BlackBerry examen   BCP-221   BCP-221   certification BCP-221   BCP-221 examen

NO.15 What is taking place at the Verifying Encryption stage of the wireless enterprise activation process?
(Choose one.)
A. The BlackBerry device and BlackBerry Enterprise Server are negotiating a master encryption key
B. All personal information on the BlackBerry device is being compressed, encrypted and sent over the
wireless network to the BlackBerry
Enterprise Server
C. All settings on the BlackBerry device are being verified by the BlackBerry Enterprise Server for security
considerations
D. The BlackBerry Enterprise Server is sending service book information to the BlackBerry device
E. The BlackBerry device is scanning the BlackBerry Enterprise Server settings for security
considerations
Answer: E

BlackBerry examen   BCP-221   certification BCP-221   BCP-221   BCP-221 examen

NO.16 A BlackBerry device user activates with an incorrect password. What error message will be displayed
on the BlackBerry device? (Choose one.)
A. Incorrect password. Please try again.
B. An error has occurred. Please contact your system administrator.
C. Invalid email address or password.
D. Error.
E. Invalid login credentials.
Answer: B

BlackBerry   BCP-221 examen   BCP-221 examen   BCP-221

NO.17 Which three of the following steps can be taken to secure a BlackBerry device remotely if it has been
activated on a BlackBerry Enterprise Server? (Choose three.).
A. Reset the password and lock the BlackBerry device
B. Apply a more restrictive IT policy
C. Send a 911 notification to the service provider with the BlackBerry device PIN from the
BlackBerry Enterprise Server
D. Push disabled service books to the BlackBerry device
E. Perform a remote security wipe and disable the BlackBerry device
Answer: A,B,E

BlackBerry   BCP-221   certification BCP-221   BCP-221

NO.18 A BlackBerry device user filtered message count in the BlackBerry Administration Service is increasing
and no email messages are being forwarded to the BlackBerry device. Which of the following may be the
cause of this? (Choose one.)
A. The user does not have sufficient wireless coverage
B. The BlackBerry device setting for f no filters apply, send email to handheld is set to No The
BlackBerry device setting for if no filters apply, send email to handheld is set to No
C. The user has not been provisioned for Enterprise services
D. The user mail client rules/policies are interfering with message delivery Theuser mail client
rules/policies are interfering with message delivery
E. The service books on the BlackBerry device are corrupt
Answer: B

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NO.19 Which of the following will resolve a VM 517 error (Choose one.)Which of the following will resolve a
VM 517 error (Choose one.)
A. Removing and re-inserting the BlackBerry device battery
B. Performing a security wipe
C. Setting appropriate content store permissions
D. Reinstalling the BlackBerry Device Software using the application loader tool
E. Removing and re-seating the BlackBerry device SIM Card Removing and re-seating the BlackBerry
device SIM Card
Answer: D

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NO.20 Which of the following components must be selected during a custom install of BlackBerry Desktop
Software for S/MIME and Wi-Fi support? (Choose one.)
A. S/MIME Support Package
B. BlackBerry device software
C. BlackBerry Security support package
D. Certificate Synchronization
E. BlackBerry advanced networking support
Answer: D

BlackBerry examen   BCP-221   BCP-221

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Code d'Examen: BCP-710
Nom d'Examen: BlackBerry (Selling the Blackberry Solution for Tech. Sales Professional)
Questions et réponses: 112 Q&As

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NO.1 Which three of the following roles are available by default in BlackBerry Enterprise Server 5.0 role
based administration? (Choose three.) To see the Acronym list click the "Exhibit" button found at the
bottom of the screen.
A. Enterprise Administrator
B. Junior Help Desk
C. Senior Help Desk
D. Database Administrator
E. Senior Enterprise Administrator
Answer: A,B,C

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NO.2 Why would someone login to the BlackBerry Web Desktop Manager.? (Choose one.)
To see the Acronym list click the "Exhibit" button found at the bottom of the screen.
A. To add their account to the BlackBerry Enterprise Server
B. To synchronize their S/MIME certificate
C. To set an enterprise activation password
D. To modify the BlackBerry Attachment Server settings
E. To modify their wireless PIM sync settings
Answer: C

BlackBerry   BCP-710   certification BCP-710   BCP-710

NO.3 IT polices are assigned for the BlackBerry Enterprise Server at multiple levels. When there are
overlaps, what level of IT policies take priority? (Choose one.)
To see the Acronym list click the "Exhibit" button found at the bottom of the screen.
A. User
B. Group
C. Server
D. Domain
E. Corporate
Answer: A

BlackBerry   BCP-710   BCP-710   BCP-710

NO.4 Which three email platforms support BlackBerry Collaboration Service? (Choose three.)
To see the Acronym list click the ?Exhibit? button found at the bottom of the screen.
A. BlackBerry Client for use with Microsoft Office Live Communications Server 2005 and Microsoft
Office Communications Server 2007
B. BlackBerry Client for IBM Lotus Sametime
C. BlackBerry Client for Novell GroupWise Messenger
D. BlackBerry Client for Microsoft Sharepoint
Answer: A,B,C

BlackBerry   BCP-710 examen   BCP-710   BCP-710

NO.5 Which two BlackBerry Enterprise Server components CANNOT be installed on a separate computer?
(Choose two.) To see the Acronym list click the "Exhibit" button found at the bottom of the screen.
A. BlackBerry Administration Service
B. BlackBerry Messaging Agent
C. BlackBerry Router Service
D. BlackBerry Dispatcher Service
E. BlackBerry Attachment Service
F. BlackBerry Monitoring Service
Answer: B,D

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NO.6 The security team is requesting the ability to control what types of BlackBerry smartphones can activate
on the BlackBerry Enterprise Server. Using the Enterprise Service Policy which three restrictions can be
implemented to control which BlackBerry smartphones can use the BlackBerry Enterprise Server?
(Choose three.) To see the Acronym list click the "Exhibit" button found at the bottom of the screen.
A. Model Name
B. ESN Range
C. Manufacturer's Name
D. PIN Range
E. Wi-Fi Equipped
Answer: A,C,D

BlackBerry examen   BCP-710   BCP-710   BCP-710   certification BCP-710

NO.7 Which two of the following are valid Wi-Fi security protocols? (Choose two.)
To see the Acronym list click the "Exhibit" button found at the bottom of the screen.
A. WPA
B. PSK
C. Triple DES
D. AES
E. PGP
Answer: A,B

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NO.8 What is the maximum number of total BlackBerry smartphone users (CAL's) that the BlackBerry
Enterprise Server can handle before it is recommended that a second BlackBerry Enterprise Server
instance be added to the BlackBerry Domain? (Choose one.)
To see the Acronym list click the "Exhibit" button found at the bottom of the screen.
A. 50
B. 500
C. 1000
D. 2000
E. 2500
Answer: D

certification BlackBerry   BCP-710   BCP-710 examen   BCP-710 examen

NO.9 Web-based access to BlackBerry Enterprise Server 5.0 is a function of which component? (Choose
one.)
To see the Acronym list click the "Exhibit" button found at the bottom of the screen.
A. BlackBerry Dispatcher Service
B. BlackBerry Router Service
C. BlackBerry Controller Service
D. BlackBerry Administration Service
E. BlackBerry Collaboration Service
F. BlackBerry Mobile Data Service
Answer: D

certification BlackBerry   BCP-710 examen   BCP-710 examen

NO.10 Which new feature of BlackBerry Enterprise Server 5.0 can be utilized to minimize or eliminate
upgrade-related down-time? (Choose one.) To see the Acronym list click the "Exhibit" button found at the
bottom of the screen.
A. BlackBerry Monitoring Service
B. BlackBerry Enterprise Transporter
C. BlackBerry Administration Service
D. BlackBerry Disposition Service
E. High availability
F. Application Pool
Answer: E

BlackBerry examen   BCP-710   BCP-710   BCP-710   BCP-710 examen

NO.11 Which of the following statements describe the SRP credentials used by the active and standby
instances of the BlackBerry Enterprise Server in a high availability environment? (Choose one.)
Tosee the Acronym list click the "Exhibit" button found at the bottom of the screen.
A. The active and standby instances of the BlackBerry Enterprise Server use a different SRP ID and
authentication key.
B. The active and standby instances of the BlackBerry Enterprise Server use the same SRP ID and
authentication key.
C. The active and standby instances of the BlackBerry Enterprise Server use the same SRP ID but
different authentication keys.
D. The active and standby instances of the BlackBerry Enterprise Server use different SRP IDs but the
same authentication key.
E. The standby instance of the BlackBerry Enterprise Server is automatically assigned an SRP ID or
authentication key.
Answer: B

BlackBerry examen   BCP-710   certification BCP-710

NO.12 Which two of the following are basic functions of the BlackBerry Mobile Data Service? (Choose two.)
To see the Acronym list click the "Exhibit" button found at the bottom of the screen.
A. Allows organizations to deliver corporate data wirelessly
B. Enables the system administrator to manage BlackBerry smartphone policies
C. Incorporates the push delivery model and advanced security features for application
deployment
D. Allows BlackBerry smartphone users to manage applications installed on their BlackBerry smartphone
through the BlackBerry Desktop Manager
Answer: A,C

BlackBerry   BCP-710   BCP-710   BCP-710

NO.13 DRAG DROP
What is the correct message flow for an email message going from the mailbox to the BlackBerry
smartphone?Place the steps in the correct order by dragging them from the left to the right.
Answer:

NO.14 DRAG DROP
Which five components in the BlackBerry Enterprise Server are part of the attachment process when
requested from an email message on the BlackBerry smartphone?
Answer:

NO.15 Which three of the following features are new Calendar application enhancements introduced with
BlackBerry Device Software 5.0 and BlackBerry Enterprise Server 5.0? (Choose three.) Tosee the
Acronym list click the "Exhibit" button found at the bottom of the screen.
A. Free/Busy Availability Lookup
B. Forward Calendar Entries
C. Calendar Attachment Support
D. Synchronization of public and private contacts
E. Create a new calendar entry from the BlackBerry device
Answer: B,C,D

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Code d'Examen: BCP-223
Nom d'Examen: BlackBerry (Supporting a BlackBerry Enterprise Server v5.0 in a Microsoft Exchange Environment)
Questions et réponses: 109 Q&As

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NO.1 A system administrator attempts to start the BlackBerry Enterprise Server services but receives the
following error message: System Error 1069 has occurred. What could be the possible cause for this error?
(Choose one.)
A. The system administrator is logged into the computer with the wrong account
B. The BlackBerry Enterprise Server services are starting with the local system account
C. The system administrator has not been assigned to the Enterprise Administrator roleThe
system administrator has not been assigned to the Enterprise Administrator?role
D. The BlackBerry Enterprise Server services are trying to login with the incorrect login information
E. The Microsoft SQL and Microsoft Exchange services are not started on the remote computer
Answer: D

BlackBerry   certification BCP-223   BCP-223 examen   BCP-223   BCP-223   BCP-223 examen

NO.2 Which of the following are two pieces of information required when configuring a remote component
for high availability? (Choose two.)
A. IP address
B. Fully Qualified Host Name
C. High Availability Pool Name
D. NetBios Name
E. DNS Alias
Answer: B,C

BlackBerry   certification BCP-223   certification BCP-223

NO.3 Which one of the following is the correct registry path to the BlackBerry Configuration Database
information? (Choose one.)
A. HKEY_LOCAL_MACHINE\SOFTWARE\ResearchIn Motion\BlackBerry Enterprise
Server\Database\
B. HKEY_LOCAL_MACHINE\SOFTWARE\ResearchIn Motion\BlackBerry Enterprise Server\
C. HKEY_LOCAL_USER\SOFTWARE\ResearchIn Motion\BlackBerry Enterprise
Server\Database\
D. This information is not stored in the registry
Answer: A

certification BlackBerry   BCP-223   BCP-223 examen   BCP-223 examen

NO.4 What icon is displayed in the menus on the BlackBerry device to indicate that an option has been
disabled by an IT policy? (Choose one.)
A. Red Padlock
B. Red ?Red ?
C. Black ?Black ?
D. Black Padlock
Answer: A

BlackBerry   BCP-223 examen   certification BCP-223   BCP-223 examen

NO.5 A system administrator runs daily reports on BlackBerry device users with the BlackBerry Monitoring
Service. The system administrator notices that the pending count for 2 out of 30 users is increasing. How
can the system administrator verify the two users are able to establish a data connection for email
message flow? (Choose two.)
A. Produce another daily report to verify that pending count will decrease
B. Send a PIN message to the two affected users
C. Check the application log for any errors for the two users
D. Remove and re-add the two users and start the BlackBerry Enterprise Server services
E. Verify the port 3101 is open on the firewall
Answer: B,C

BlackBerry   certification BCP-223   certification BCP-223   BCP-223 examen

NO.6 While provisioning a new BlackBerry device for a user, the following error is displayed: An error has
occurred. Please contact your System Administrator. When reviewing the logs the following is located:
User is not authorized for BlackBerry services What could be the cause of the issue? (Choose one.)
A. The user account needs to be assigned to a user group
B. The PIN needs to be added to the Approved PIN list in the Enterprise Service Policy
C. A security wipe must be performed on the BlackBerry device prior to starting the enterprise activation
process
D. Enterprise Server Policy needs to be enabled on the BlackBerry Enterprise Server
E. An IT policy must be assigned to the newly created user account
Answer: B

BlackBerry examen   BCP-223   BCP-223 examen   BCP-223 examen   BCP-223

NO.7 By default how long will the enterprise activation password last before it expires within the BlackBerry
Administration Service? (Choose one.)
A. 1 hour
B. 12 hours
C. 24 hours
D. 48 hours
E. 7 days
Answer: D

BlackBerry   certification BCP-223   BCP-223   certification BCP-223   BCP-223   BCP-223

NO.8 How can a support representative assign a custom enterprise activation password to a BlackBerry
device user? (Choose one.)
A. Generate an activation email through the BlackBerry Administration Service
B. Assign a custom password through the IT policy assigned to the user
C. Send a PIN message to the user containing the custom password
D. Specify an activation password through the BlackBerry Administration Service
E. Assign the password to the PIN through the Enterprise Service Policy
Answer: D

certification BlackBerry   BCP-223 examen   certification BCP-223

NO.9 Which BlackBerry Enterprise Server components can be installed on remote computers; separate from
the BlackBerry Enterprise Server? (Choose three.)
A. BlackBerry Controller Service
B. BlackBerry Administration Service
C. BlackBerry MDS Integration Service
D. BlackBerry Dispatcher Service
E. BlackBerry Monitoring Service
F. BlackBerry Alert Service
Answer: B,C,E

certification BlackBerry   BCP-223   BCP-223

NO.10 DRAG DROP
Click the Task button to open this item. Once you have completed this item and have selected Done, you
may click Next to proceed to the next item.
Answer:

NO.11 Which are the minimum supported BlackBerry Enterprise Server versions which can be upgraded to
BlackBerry Enterprise Server version 5.0? (Choose one.)
A. 4.0 SP3 or later and 4.1 SP4 or later
B. 4.0 SP3 or later and 4.1 SP6 or later
C. 4.0 SP5 or later and 4.1 SP4 or later
D. 4.0 SP5 or later and 4.1 SP6 or later
E. 4.0 SP7 and 4.1 SP4 or later
F. 4.0 SP7 and 4.1 SP6 or later
Answer: E

BlackBerry   certification BCP-223   BCP-223 examen   BCP-223   BCP-223

NO.12 Which of the following ule Types?define a change in the data for an item being monitored by the
BlackBerry Monitoring Service? (ChooseWhich of the following ?ule Types?define a change in the data
for an item being monitored by the BlackBerry Monitoring Service? (Choose three.)
A. Value Based Rule
B. Time Based Rule
C. Trigger Based Rule
D. Action Based Rule
E. Duration Based Rule
Answer: A,B,E

BlackBerry   certification BCP-223   BCP-223 examen

NO.13 What happens to the activation email message after the BlackBerry Messaging Agent has retrieved it
from the mailbox? (Choose one.)
A. Email message is marked as read
B. Email message is moved to the Sent folder
C. Email message remains in the Inbox unread
D. Email message is removed from the Inbox
E. Email message is filed to the BlackBerry folder in the mailbox
Answer: D

BlackBerry   BCP-223 examen   BCP-223   BCP-223 examen

NO.14 Which BlackBerry Router Service configuration must be done before performing a wireless enterprise
activation over Wi-Fi ? (Choose one.)
A. Ensure the BlackBerry Router Service is not installed remotely
B. Ensure the BlackBerry Router Service has appropriate permissions to Microsoft SQL Server
C. Ensure the BlackBerry Router Service has appropriate permissions to the mailbox
D. Ensure the BlackBerry Router Service is configured to listen on port 8080
E. Verify the setting Permit wireless activation in your WLAN environment is enabled
Answer: E

certification BlackBerry   BCP-223   BCP-223

NO.15 DRAG DROP
Click the Task button to open this item. Once you have completed this item and have selected Done, you
may click Next to proceed to the next item.
Answer:

NO.16 A BlackBerry device user is trying to send an email message but is receiving the following error when
trying to send: Failure at Service. The user is unable to send PIN messages as well. They are able to
make phone calls from the BlackBerry device. No other user on the BlackBerry Enterprise Server is
having this issue. What could a system administrator do to troubleshoot this issue? (Choose one.)
A. Restart the BlackBerry Controller Service to force a mailboxrescan
B. Associate the user's PIN number back into the database for the users information
C. Contact the service provider to ensure the correct data provisioning for the user
D. Wipe the BlackBerry device and complete and enterprise activation process
E. Ensure the Send As permission is set in Active Directory for this user
Answer: E

BlackBerry   BCP-223   certification BCP-223

NO.17 Which of the following components is responsible for performing wireless calendar
synchronization? (Choose one.)
A. BlackBerry Synchronization Service
B. BlackBerry Messaging Agent
C. BlackBerry MailStore Service
D. BlackBerry Controller Service
E. BlackBerry Dispatcher Service
Answer: B

BlackBerry examen   BCP-223   BCP-223 examen   certification BCP-223   BCP-223   BCP-223

NO.18 A system administrator has applied Service Pack 1 to the Microsoft Office Communicator Server 2007.
The system administrator decides to restart the BlackBerry Collaboration Service. What will be the effect
on the BlackBerry device users that are currently logged in to the Microsoft Office Communicator client?
(Choose one.)
A. The users will not notice any difference
B. The connection will appear slow while the service restarts
C. The contacts will temporarily be lost in the Microsoft Office Communicator client
D. The current session will be dropped and the users will have to log in again
E. The users will not be able to send messages
Answer: D

BlackBerry   BCP-223 examen   BCP-223 examen   BCP-223

NO.19 Which two methods can be used to directly access the Windows Event Log to review them for errors?
(Choose two.)
A. Internet Explorer
B. Windows Control Panel
C. Windows Run command
D. BlackBerry Configuration Tool
E. BlackBerry Administration Service
Answer: B,C

BlackBerry examen   certification BCP-223   BCP-223   BCP-223

NO.20 IT policies are assigned for the BlackBerry Enterprise Server at multiple levels. When there are
overlaps what level of the IT policy takes priority? (Choose one.)
A. User
B. Group
C. Server
D. Domain
E. Corporate
Answer: A

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Code d'Examen: BCP-221
Nom d'Examen: BlackBerry (supporting BlackBerry Devices/Enterprise version 5.0)
Questions et réponses: 104 Q&As

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NO.1 Since upgrading the BlackBerry Device Software, a BlackBerry device user is reporting that custom
audio notifications are no longer configured. Which two of the following options may resolve the issue?
(Choose two.)
A. Synchronize using BlackBerry Desktop Manager to import any pre-existing custom audio profiles
B. Create a new Audio Profile in BlackBerry Desktop Manager Media Manager and import it with the
application loader tool
C. Manually recreate the lost notifications in the Profiles application of the BlackBerry device
D. If a backup file was created in BlackBerry Desktop Manager, restoring the Options database will
restore custom profiles
E. Download new ring tone content from the service provider and install using the BlackBerry Browser
Answer: C,D

BlackBerry   certification BCP-221   certification BCP-221

NO.2 If the BlackBerry device is displaying a lower case edge connection status, which two of the following
actions can a BlackBerry device user perform on the BlackBerry device? (Choose two.)
A. Browse the Internet
B. Send or receive email messages
C. Send or receive SMS messages
D. Send or receive PIN messages
E. Make or receive phone calls
Answer: C,E

BlackBerry   BCP-221   BCP-221 examen

NO.3 A BlackBerry device user activates with an incorrect password. What error message will be displayed
on the BlackBerry device? (Choose one.)
A. Incorrect password. Please try again.
B. An error has occurred. Please contact your system administrator.
C. Invalid email address or password.
D. Error.
E. Invalid login credentials.
Answer: B

BlackBerry   BCP-221   BCP-221   BCP-221

NO.4 Which two of the following media card settings on the BlackBerry device need to be turned on to copy
files between Windows Explorer and the media card? (Choose two.)
A. Media Card Support
B. USB Flash Drive Bypass Mode
C. Mass Storage Mode Support
D. USB Dongle Support
E. Auto Enable Mass Storage Mode When Connected
Answer: A,C

BlackBerry   BCP-221 examen   BCP-221   certification BCP-221

NO.5 Which of the following will resolve a VM 517 error (Choose one.)Which of the following will resolve a
VM 517 error (Choose one.)
A. Removing and re-inserting the BlackBerry device battery
B. Performing a security wipe
C. Setting appropriate content store permissions
D. Reinstalling the BlackBerry Device Software using the application loader tool
E. Removing and re-seating the BlackBerry device SIM Card Removing and re-seating the BlackBerry
device SIM Card
Answer: D

BlackBerry   certification BCP-221   BCP-221   certification BCP-221   BCP-221 examen

NO.6 Which two of the following processes can determine the current build version of BlackBerry Desktop
Manager that is installed? (Choose two.)
A. Right click the BlackBerry Desktop Manager icon on the desktop and review properties
B. Open BlackBerry Desktop Manager > Help > About Desktop Manager
C. Launch the BlackBerry Desktop Manager application and look at the title bar at the top of the
application
D. Open Control panel > Add / remove programs > Select Desktop Manager and choose lick here for
support info in Windows
E. Look on the BlackBerry Desktop Manager CD
Answer: B,D

BlackBerry   certification BCP-221   BCP-221   BCP-221

NO.7 What is taking place at the Verifying Encryption stage of the wireless enterprise activation process?
(Choose one.)
A. The BlackBerry device and BlackBerry Enterprise Server are negotiating a master encryption key
B. All personal information on the BlackBerry device is being compressed, encrypted and sent over the
wireless network to the BlackBerry
Enterprise Server
C. All settings on the BlackBerry device are being verified by the BlackBerry Enterprise Server for security
considerations
D. The BlackBerry Enterprise Server is sending service book information to the BlackBerry device
E. The BlackBerry device is scanning the BlackBerry Enterprise Server settings for security
considerations
Answer: E

BlackBerry   BCP-221 examen   BCP-221   BCP-221

NO.8 Which three of the following steps can be taken to secure a BlackBerry device remotely if it has been
activated on a BlackBerry Enterprise Server? (Choose three.).
A. Reset the password and lock the BlackBerry device
B. Apply a more restrictive IT policy
C. Send a 911 notification to the service provider with the BlackBerry device PIN from the
BlackBerry Enterprise Server
D. Push disabled service books to the BlackBerry device
E. Perform a remote security wipe and disable the BlackBerry device
Answer: A,B,E

BlackBerry examen   BCP-221 examen   BCP-221 examen   BCP-221 examen

NO.9 Which two of the following are types of searches that can be performed in the BTSC? (Choose two.)
A. Targeted
B. Software assisted
C. Boolean
D. Natural Language
E. Choice Focused
Answer: C,D

certification BlackBerry   BCP-221 examen   BCP-221   BCP-221 examen

NO.10 A user wants to connect a BlackBerry device to BlackBerry Desktop Manager using Bluetooth to
synchronize. Which of the following are requirements? (Choose one.)
A. The computer must be running the Bluetooth software from the manufacturer of the Bluetooth adapter
B. The BlackBerry Bluetooth to USB driver must be installed on the computer
C. The BlackBerry device must have the Wireless Bypass service enabled
D. The BlackBerry device must have the Bluetooth Sync service enabled
E. The computer and the BlackBerry Device must have line of sight of each other
Answer: C

BlackBerry examen   BCP-221   BCP-221 examen

NO.11 A BlackBerry device user notices email messages are being randomly deleted from the BlackBerry
device only days after receiving them. The user is not active on a BlackBerry Enterprise Server and does
not use BlackBerry Desktop Manager to synchronize with the messaging client. What are two possible
reasons the user email messages are being deleted? (Choose two.)
A. The email messages database is corrupt
B. The BlackBerry device user does not have sufficient network coverage
C. The BlackBerry device is in a low memory state
D. The hosted mailbox has reached its storage limit
E. The email messages are being automatically filed and hidden
Answer: A,C

BlackBerry examen   BCP-221 examen   BCP-221 examen   certification BCP-221

NO.12 A BlackBerry device user filtered message count in the BlackBerry Administration Service is increasing
and no email messages are being forwarded to the BlackBerry device. Which of the following may be the
cause of this? (Choose one.)
A. The user does not have sufficient wireless coverage
B. The BlackBerry device setting for f no filters apply, send email to handheld is set to No The
BlackBerry device setting for if no filters apply, send email to handheld is set to No
C. The user has not been provisioned for Enterprise services
D. The user mail client rules/policies are interfering with message delivery Theuser mail client
rules/policies are interfering with message delivery
E. The service books on the BlackBerry device are corrupt
Answer: B

BlackBerry   BCP-221   BCP-221   certification BCP-221

NO.13 Which of the following components must be selected during a custom install of BlackBerry Desktop
Software for S/MIME and Wi-Fi support? (Choose one.)
A. S/MIME Support Package
B. BlackBerry device software
C. BlackBerry Security support package
D. Certificate Synchronization
E. BlackBerry advanced networking support
Answer: D

BlackBerry examen   BCP-221   BCP-221 examen

NO.14 A BlackBerry device user does not possess an organizer application like Microsoft Outlook. Which
translator will work for them to obtain a copy of their contacts and calendar on the computer with
BlackBerry Desktop Manager? (Choose one.)
A. Plain Text
B. ASCII text
C. CSV
D. Notepad
E. Wordpad
Answer: B

BlackBerry   BCP-221   BCP-221 examen

NO.15 .When performing a backup of the BlackBerry device using the backup and restore tool in BlackBerry
Desktop Manager, what is the file extension of the backup file that is created? (Choose one.)
A. .bak
B. .sav
C. .ipd
D. .fil
E. .tmp
Answer: C

BlackBerry   BCP-221   BCP-221 examen   BCP-221 examen

NO.16 A BlackBerry device user is trying to synchronize personal data and is receiving the following error: No
applications configured for synchronization What might cause this error? (Choose one.)
A. The user MAPI profile is corrupt
B. Other synchronization software on the user computer has caused a conflict
C. The Synchronize application has not been installed in BlackBerry Desktop Manager
D. The user has not run through the configuration steps for the Synchronize application
E. Duplicate items in the user registry have caused a conflict
Answer: D

BlackBerry examen   BCP-221   certification BCP-221   BCP-221   BCP-221

NO.17 By default, which three of the following options will delete all the user data on a BlackBerry device?
(Choose three.)
A. Enter incorrect password 10 times
B. Use the Wipe command in BlackBerry Device Manager
C. Choose Wipe Handheld from general options in security settings
D. Uninstall any application from the Application Permissions menu
E. Use the application loader tool to install new BlackBerry device software
Answer: A,C,E

BlackBerry   certification BCP-221   certification BCP-221   BCP-221

NO.18 Which three of the following steps occur during the wireless enterprise activation process? (Choose
three.)
A. Service books are sent to the BlackBerry device from the BlackBerry Enterprise Server
B. The BlackBerry device reboots after it has finished synchronizing all organizer data (PIM) items
C. An encryption key is negotiated between the BlackBerry Enterprise Server and BlackBerry device
D. The BlackBerry Enterprise Server populates the PIN number of the BlackBerry device in the
BlackBerry Administration Service
E. The BlackBerry device must be connected to the user computer to complete the last stage of the
wireless enterprise activation process
Answer: A,C,D

BlackBerry   BCP-221   BCP-221   BCP-221

NO.19 Which two files are generated by the BlackBerry Desktop Manager during synchronization with
advanced logging enabled? (Choose two.)
A. Dmtrace.log
B. Jvm.log
C. Tiff.log
D. Pttrace.log
E. Sync.log
Answer: C,D

BlackBerry   BCP-221   BCP-221

NO.20 What happens after the BlackBerry device user has entered the enterprise activation information and
selects Activate on the BlackBerry device? (Choose one.)
A. The BlackBerry Dispatcher Service contacts the BlackBerry device over the wireless network and
negotiates an encryption key
B. The BlackBerry device submits an ETP.DAT email message directly to the BlackBerry
Enterprise Server
C. The BlackBerry device submits the enterprise activation data to the wireless network
D. The system administrator of the BlackBerry Enterprise Server will receive a request to activate, which
can either be accepted or denied
E. The BlackBerry device service books are verified by the BlackBerry Enterprise Server
Answer: C

BlackBerry   BCP-221 examen   BCP-221   certification BCP-221   BCP-221

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